Clearanswer, one of the UK’s leading contact centre specialists, is expanding its operations by opening a third office in Middlesbrough.
This expansion will create 120 new customer service and sales jobs, providing exciting career opportunities for local residents.
The company has acquired 5,000 sq ft of office space in the prestigious 16/26 Albert Road building. This marks another significant step for Clearanswer, which currently employs over 1,000 people in its Hull and Leeds offices.
The new location is expected to open by the end of March. Jomast are currently refitting the space into a modern, fully refurbished contact centre designed to offer employees a high-quality working environment with state-of-the-art facilities.
The expansion represents a significant milestone in Clearanswer’s ambitious growth strategy. This rapidly growing company is dedicated to providing exceptional customer service and sales support to some of the UK’s largest and most recognisable brands.
Middlesbrough has been chosen as the new location due to its strong local workforce and similarities to Hull, where the company’s largest site is situated. The town’s demographic profile makes it an ideal setting for a successful contact centre, and this investment is expected to greatly benefit the local economy by attracting more people to the area, supporting local businesses, and enhancing the job market.
Steve Dunk, Co-owner of Clearanswer, said, “Middlesbrough presents an exciting opportunity for us. We are not just opening an office; we are also committed to long-term growth in the region and look forward to becoming an integral part of the local business community.
“The area’s talented workforce and strong community values align perfectly with our company culture.”
Clearanswer is currently recruiting for customer service and sales roles at its Middlesbrough location. These positions provide excellent career development opportunities, full training, and the chance to work with a company known for its supportive and friendly workplace culture.
The roles offer competitive salaries, performance-related bonuses, and a comprehensive benefits package. Applications are now open, and the first training cohort is scheduled to begin in early April 2025.
Jomast began transforming Albert Road into Albert North over six years ago, and with the support of Middlesbrough Council, the area has significantly benefited from the regeneration.
Many of the town’s iconic buildings along the road have been renovated, turning the area into a vibrant commercial district that houses numerous world-leading companies and local independents. Clearanswer is joining an ever-expanding business community that includes Big Bite, Behaviour, Wander Films, Salesfire, Techquity, Mabo and Alt Labs.
Mark Hill, the commercial property director at Jomast, said, “Since we started regenerating Albert Road, the response has been tremendous, and its transformation into Albert North has become a real success story.
“We are delighted to welcome another ambitious and growing business to Albert North. With only a few upper floors available, our focus is on attracting operators to the remaining ground-floor units.
“We recently welcomed the new café Undergo, which joins Alkaline Kitchen, King B, Salon Twenty-One, Derma Advanced Aesthetics, and Flok, and would like to add more service operators, such as independent retailers, cafés, bars, and restaurants,” Mark added.
Individuals interested in joining the Clearanswer team can apply directly via the company’s website at www.clearanswer.co.uk.
Companies seeking to partner with an award-winning UK contact centre for their customer service and sales solutions can contact Clearanswer at info@clearanswer.co.uk to discuss how they can support their business growth and customer experience goals.